We've fixed the two DVDs, if you still failed to backup them, please first ensure you have installed the latest v3.2.3, you may download it from http://www.idealdvdcopy.com/download/Id ... opy323.exe . Then please make sure you have download the new fix to your PC. You may click on the left top window of Ideal DVD Copy, then click Check Update to download the fixes. Once you got a message said updated finished, then you can begin to copy your DVD.
If you want to convert the DVD to mp4 or avi format, please first download the updated version of our converters from http://www.idealdvdcopy.com/download.htm .