Step 1. Make sure you are using the latest version of our program.
You can go to our download page to download the latest version.
Step 2. Please read our "FAQ" (Frequently asked questions) first. Usually you can find a solution there.
Step 3. If you still can't solve your problem, please
describe it in detail. Then please click Windows' Menu "Start"->"All Programs"->"Ideal DVD Copy"
or "Ideal DVD to iPod Converter" or "Ideal DVD to
PSP Converter"->"Export log" to export the log file of our program, then attach it to support@idealdvdcopy.com .
We'll help you as soon as possible. Usually we will reply you in one business day. If you don't receive our response in 2 business days, that email
may be lost. Please sent your email again or try to contact us using your another email address.
You also can join our Google groups (
http://groups.google.com/group/ideal-dvd-software?hl=en ) to check if other people meet the same problem. You
may freely post your own issue there too. Our customer
service team will check there every day.
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