Frequently asked questions

Q1: Does the trial version have some limitation in function?
A: No, except the ripping times, the trial version is the same with the registered version.

Q2: Is there a Mac version of your programs? A: Sorry, we don't have a Mac version at present. You may search that a version by Google.

Q3: Can I use your program without internect connection?
A: Certainly, you can. Our program doesn't ask for online registration or usage.

Q4: Will I get a hard copy (CD) of the program I ordered
A: No, we don't provide a CD. After purchasing, you will only get your registation code via email to activate our program. If you need a CD copy, you need pay an additional fee at $9.99 for it and you may purchase it through SWREG or Avangate and remember to add "CD Shipment" to your cart.

Q5: Can I copy both NTSC and PAL movies?
A: Yes. Ideal DVD Copy can copy both NTSC and PAL movies, but it can't convert DVD between the two formats. That means, if the original DVD is NTSC (or PAL), the copied DVD will be NTSC (or PAL) too. If your home DVD player only support NTSC (or PAL), the copied PAL(or NTSC) DVD won't be played.

Q6: Do I need other decrypter program to remove the copy protection?
A: No. Each of our program can automatically remove copy protection. You don't need any other DVD decrypter at all. On the contrary, some DVD decrypter such as DVD43 and AnyDVD may conflict with our program. We strongly suggest you close them when using our program.

Q7: Why is my registration code invalid?
A: You should input your user name and registration code exactly as what you got. I strongly recommend you copy then paste (Ctrl+C then Ctrl+V) them to the register window. Before register, please ensure you have installed the right program.

Q8: I lost my registration code, what can I do?
A: Feel free to contact us by sending an email to support@idealdvdcopy.com . If you've changed your email address, please tell us the email address you used when you purchased our product.

Q9: How can I upgrade my software?
A: You need first download the latest version from www.idealdvdcopy.com/download.htm. Then you can simply install the latest version over the older one. Doing this can retain your registration information and configurations. Please note, you should close the old version when updating.

Q10: How to download anti-copy protection files?
A: For Ideal DVD Copy, you may click , then click "Check Update" to download them.
For Ideal DVD iPod/PSP Converters, you may click "Menu"->"Check Update" to download them.
For Ideal DVD to Avi Converter, you may click "Options"->"Check Update" to download them.

Q11: When I install the program, the windows said it was corrupted?
A: You need first download the latest version from www.idealdvdcopy.com/download.htm. Then you can simply install the latest version over the older one. Doing this can retain your registration information and configurations. Please note, you should close the old version when updating.

Q12: How to burn a DVD from hard drive to blank DVD?
A: Please choose "From hard disk..." from the "Source" dropdown list, then select the "VIDEO_TS" folder of the DVD on your hard drive. And then insert a blank DVD, press button to burn. 

Q13: How to make multiple copies of a DVD without reduplicate reading?
A: Please click button, the configuration window will pop up. Please check the option "Choose burning speed, volume name and number of copies before burning" in the Burning page. Then click OK and copy your DVD. After reading, a window will pop up for you to set the number of copies. 

Q14: How to convert music DVD into chapters?
A: Please check the option "By chapter" in "Gernal" tab on the "Configuration" window. Then our program will output multiple files, usually one file is for a chapter.

Q15: Can I use other video codec such as divx or xvid to encode avi file?
A: Certainly you can. You may run Ideal DVD to Avi Converter,click "Options"->"Configure", then click "Profile" tab to choose other video codec from the "Video Codec" dropdown list. But attention: when using external video codec, the Encoding Type should be set to "Single Pass" or "1-pass" which is the default settings.

Q16: I got a read error message, what can I do?
A: The read error message means the DVD has been scratched or there is a new copy protection. If you haven't installed the latest version of our software, please download it from http://www.idealdvdcopy.com/download.htm and install it first. Then please check if the surface of the DVD is clean and scratch-less. Then try to rip it again and please click "yes" when our program prompt your read error occurs. If you still failed, please send us all the .ifo files of the original DVD.
If you're using Ideal DVD Copy, you may click the icon on the left top of the window of Ideal DVD Copy, then click "Export bup files" to export them, and you will get a .buz file. For Ideal DVD to iPod/PSP user, you may click "Menu"->"Export ifo files" to export them. For Ideal DVD to Avi user, you may click "File"->"Export ifo files" to export them. Then please email the exported file to support@idealdvdcopy.com , then we'll anayze it and give you a solution as soon as possible.

Q17: The program can't recgonize my source DVDs, what can I do?
A: Please first play the original DVD on your computer and tell us if it can be played well. Then use your windows file explorer to browse the DVD and view the VIDEO_TS folder by details mode, then capture a file list of the VIDEO_TS folder, including the name and size of each file. Finally, please click "Start"->"All Programs"->"Ideal DVD XXX"->"Export log file" to export the log file of our program, and then email to support@idealdvdcopy.com , enclosing the screenshot of the file list.

Q18:How to output AC3 5.1 audio track in Avi Converter?
A: Since Avi Converter version 2.0.4, we support keeping AC3 5.1 audio track when ripping a DVD with AC3 5.1 audio. You may click menu "Options"->"Configure", then click "Profile" tab on the popup window, choose "Internal MPEG-4 Codec" from the "Codec" dropdown list, then check the option "Keep AC3 5.1 audio track". Press OK to save it. Then when you ripping a DVD which has AC3 5.1 audio, the output audio track will be still 5.1.

Q19: I got "Error occurs when burning" message. What can I do?
A: It is a burning error. Usually the problems can be solved by the following guidelines.
(1) If you haven't installed the latest version of our software, please download it from http://www.idealdvdcopy.com/download.htm and install it first.
(2) Try a different recordable media. The media maybe isn't highly compatible with your burner. You may visit http://www.dvdrhelp.com/dvdwriters and search your DVD Writer to see what users think about the writer and media you are using.
(3) Use a slower burning speed. Please click button and then check the option "Choose burning speed, volume name and number of copies before burning" in the Burning page. Then click OK and copy your DVD. After reading, a window will pop up for you to set the burning speed. You may choose a lower speed such as x4 or x2 to try.
(4) Close all other applications while burning.
(5) Make sure the firmware of your DVD Writer is up to date. You can download the latest firmware from the website of your DVD Writer's producer or http://www.cdrinfo.com/Sections/Firmware/Home.aspx.

If your problem persists, please email to support@idealdvdcopy.com with the log file of our program in the attachment. You may click Windows' Menu "Start"->"All Programs"->"Ideal DVD Copy"->"Export log" to export it.

Q20: The copied DVD can't be played on my DVD player. What can I do?
A: Maybe it's a burning issue. You may do the following test to check if it's a burning issue or copy issue:
(1) Re-download the latest version from http://www.idealdvdcopy.com/download.htm and install it first.
(2) Copy the DVD to your hard drive. You may click "..." beside target textbox and select a folder on your hard disk as the target.
(3) Playback the files you just copied on your hard drive. You can open the VIDEO_TS.IFO file under the VIDEO_TS folder to play it.

If the copied files can be played well, then it's a burning issue, you may refer to Q17 to solve your issue. If not, it seems the DVD has a new copy protection, you may click the icon on the left top of the window of Ideal DVD Copy, then click "Export bup files" and save it. Then email to support@idealdvdcopy.com with the exported .buz file in the attachment, we'll give you further help.

Q21: The copied DVD can be played well on my computer, but got a error about "format error" or "Playback feature may not be available on this disk" on home DVD player, what can I do?
A: The problem happend maybe because your DVD player doesn't support this kind of DVD. DVD has two formats, NTSC and PAL. Please first check which kind of format your original DVD is. Then make sure if your home DVD player support that format. If your home DVD player doesn't support it, you may use our another program, Ideal DVD to Avi format to convert your DVD to avi format, and cilck "Options"->"Configure", then click "Profile" tab to choose a proper frame rate (NTSC or PAL) from the "Frame Rate" dropdown list. Then rip your DVD and burn the .avi file to a blank CD, then you can appreciate this kind of DVD on your home DVD player.

Q22: Why it said "there isn't enough space, please set another temporary folder"?
A: The problem happened because there isn't enough space on your drive where the temporary folder is. Our program will first copy the DVD to a temporary folder before burning. You can delete the files under that folder manually to acquire more disc space. You may click , then click "Misc" tab. In the "temporary directory" input area you can know where the temporary folder is, then go to that folder and delete the files you don't want to keep any more. You also can click "..." beside "Temporary folder" to choose another hard drive as the temporary folder.

Q23: The Video and Audio are out of sync, how can I solve it?
A: Please first make sure you didn't run other DVD decrypter such as DVD43 or AnyDVD in the background when converting. Then email to support@idealdvdcopy.com and tell us when the unsync happened, at the beginning, in the middle or in the end, and if the audio is gradually slow down the video. Finally, please click menu "Export Ifo file" to export the all the ifo files of the original DVD, then send the exported file to us. We'll analyze it and help you as soon as possible.

Q24: Why there's only audio but no video when playing the ripped .avi file?
A: The problem happened because you didn't install a proper decoder on your computer. You may download xvid codec from http://www.idealdvdcopy.com/download/XviD113.exe and install it first. Then the .avi file will be played fine.

Q25: What does "No suitable video decoder" mean??
A: The problem happened because there isn't a proper codec on your computer, so our program failed to decodec the original file. Please tell us the suffix name of the original file, then we'll recommend a proper codec for you.

Q26: Why PSP reported the file is corrupted while Ideal DVD to PSP Converter said "the transfer is successful"?
A: Because PSP itself needs several seconds to process the file. You'd better click "Safely remove USB Mass Storage Device" to disconnect your PSP. Or wait just for more seconds to switch from USB mode while our program prompt you "Transfer is successful".

Q27: Why 480*272 resolution can't work on PSP?
A: That's because PSP doesn't support 480*272 resolution which encoded with MPEG-4 codec. But a file encoded by H.264 codec with that resolution can be imported to PSP. You may choose H.264 codec from "Video Codec" dropdown list on the configuration window to try again.

Q28: Can I adjust the audio volume of the output PSP file?
A: Yes, you can. You may click button on the main window of Ideal DVD to PSP Converter, then click "General" tab on the popup window, check a proper option of "Volume". Usually "x2" is proper. You also can check higher option, but the higher the volume, the higher the noise.