Questions:

Registration and installation Issue

Ripping issue

Other questions

Answers:

Q: Why is my registration code invalid?
A: You should input your user name and registration code exactly as what you got. We strongly recommend you copy then paste (Ctrl+C then Ctrl+V) them to the register window. And please make sure you have installed the right program "Ideal DVD to AVI Converter" but not others.

Q: I lost my registration code, what can I do?
A: Feel free to contact us by sending an email to support@idealdvdcopy.com . If you've changed your email address, please tell us the email address you used when you purchased our product.

Q: How to solve "Can't locate configuration file. Please re-install Ideal DVD to AVI Converter to fix the problem"?
A: The message means you are running our program under a limited or standard user account of windows.
For XP user, you may just re-install Ideal DVD to AVI Converter under the current windows account to fix it.
For Vista user, since there's a strict privilege control, you should install every program under the administrator account, so the configuration file of our program are located in your administrator account too. If you let our program auto-run just after installing, in fact you are running it under administrator account and everything will be OK. Once you quit and re-launch it, you will get this error message, because this time you are running it under a standard account. Now, you may just right click the icon of "Ideal DVD to AVI Converter", then choose "Run as administrator" from the popup menu. Your problem can be fixed. Or you can first log on your windows with administrator account, then re-install our program and run it under that account, all will be OK.

Q: How can I upgrade my program to the latest version?
A: You may download the latest version from http://www.idealdvdcopy.com/download.htm and simply install it on your computer. If you are running an old version, please first close it when installing the new version.

Q: I got a read error message, what can I do?
A: The read error message means the DVD has been scratched or there is a new protection. Please first check if the surface of the DVD is clean and scratch-less. If you haven't installed the latest version of our software, please download it from http://www.idealdvdcopy.com/download.htm and install it. Then try to rip the DVD again and click "Yes" to continue when read error occurs. If you still failed in ripping it, please click menu "File"-->"Export ifo file" to export all the .ifo files of the original DVD. And then attach the exported files to us, we'll analyze it and help you as soon as possible.

Q: How can I convert a music DVD into chapters?
A: You may click menu "Options"->"Configure", then click "General" tab on the popup window, check "By chapter" option of "Split mode". Then you will get multiple output files, and each file is for a chapter.

Q: Why the video is pixelated with many squares when previewing?
A: It seems you run other DVD decrypter such as DVD43 or AnyDVD in the background. Our program can decrypt DVD alone. You don't need any other decrypter. On the contrary, they can conflict with our program. Please first close other DVD decrypter, then re-open our program to try again. If your problem persists, please click menu "File"-->"Export Ifo file" to export the all the ifo files of the original DVD, then send the exported file to support@idealdvdcopy.com . We'll analyze it and help you as soon as possible.

Q: Why the screen is full of color stripes when previewing?
A: It seems your system doesn't support the current preview quality. Please click menu "Options"->"Configure", then click "General" tab on the popup window, check "Low" or "High" option of "Preview Quality" to try again. If your problem persists, please email to support@idealdvdcopy.com for help.

Q: The video and the audio is unsync, how can I solve it?
A: Please first make sure you didn't run other DVD decrypter in the background when converting. Then email to support@idealdvdcopy.com and tell us when the unsync happened, from the beginning, in the middle or in the end. Finally, please click menu "File"-->"Export Ifo file" to export the all the ifo files of the original DVD, then send the exported file to us. We'll analyze it and help you as soon as possible.

Q: How to export log file of the program and then attach it in the email?
A: You may click menu "File"->"Export log file", then a window will pop up to let you choose the destination directory, and the default file name is "IdealLog". Just save it to your desktop, and then you will get a IdealLog.iba file. Next, go to your email composing form, click "Attach" button and choose the IdealLog.iba file, then it will be enclosed in the email.

Q: Can I use other video codec such as divx or xvid?
A: Certainly you can. You may click "Options"->"Configure", then click "Profile" tab to choose other video codec from the "Video Codec" dropdown list. But attention: when using external video codec, the Encoding Type should be set to "Single Pass" or "1-pass" which is the default settings.

Q: Why there's no video when playing the ripped .avi file?
A: That's because you didn't install a proper decoder on your computer. You may try ffdshow codec. You can download it from http://www.afterdawn.com/software/video_software/codecs_and_filters/ffdshow.cfm and install it to solve this issue.

Q: What can I do if I have more questions?
A: Feel free to send your additional questions, bug reports or suggestions to support@idealdvdcopy.com . Usually we'll reply to you in 1 business day. If you meet any error when using our software, please describe it in detail, and then click Windows' Menu "Start"->"All Programs"->"Ideal DVD to AVI Converter"->"Export log" to export the log file of our program, then click "Attach" button on your email composing form, and then a window will pop up. Please choose that exported file from search range window and press "OK", then it will be enclosed in the email.  We'll analyze it and help you as soon as possible.

[ Return to Ideal DVD to AVI Converter]