delivery

  Delivery - Australia

Our products are in-stock and ship from our Sydney warehouse (please note that shipping times may vary depending on your location).

Orders received before 2pm (Sydney time) on business days (Monday-Friday, excluding weekends and public holidays) are shipped that day.

Delivery to PO Boxes, work addresses and parcel lockers are fine.

Please leave any special delivery instructions for the postman at the checkout, however, if you request that your parcel be left without a signature we cannot accept responsibility for any loss or damage that may arise from this authority to leave delivery method.

Once your parcel has shipped we will email you a tracking number (please check your spam if you haven't received it or login to your account). For interstate customers, in particular NT and WA, Australia Post generally does not scan the parcel until it has reached the destination state.

Any parcels sent back as RTS (return to sender) or any unclaimed returned parcels will have the return postage fee incurred by us deducted from your refund/store credit.  If you request for your parcel to be re-sent, redelivery charges will apply.

NOTE
- Due to covid-19 restrictions, Australia Post no longer require a signature. If you are not present to receive the parcel Australia Post may leave it in a safe place at their discretion or take it to the nearest post office for collection.

Click and Collect

Simply purchase online and then collect directly from our warehouse in Belrose, Sydney NSW.

Pick up is available Monday-Friday between 10am-4pm on business days. Please call us to arrange a pick up time on (02) 9486 3944. If someone else is collecting the parcel on your behalf please ensure to let us know beforehand.

We are located at A2 / 15 Narabang Way in Belrose, Sydney NSW.  Please have your order number ready on arrival.

• We have no changeroom facilities in which to try on clothing
• Orders paid via a bank transfer or e-cheque can only be collected once the payment clears in our account
• If you are unable to collect your parcel and want it to be posted, then shipping charges may apply

New Zealand

Parcels to New Zealand are sent via Australia Post International and can be tracked online here https://www.auspost.com.au/track/

New Zealand orders are GST free. Please note the customer is responsible for any customs duties, fees or taxes incurred. All customs declarations are marked as 'merchandise' with the product value paid in Australian dollars.

International

International deliveries will be sent via Australia Post International and can be tracked online here https://www.auspost.com.au/track/

International orders are not guaranteed to ship next business day as we often need to confirm acceptance of duties and customs charges.

International orders are GST free. You can check the approximate value of your order with our currency converter at checkout. If our bank requires you may be emailed for further identification address checks before we ship your order.  Please note the customer is responsible for any customs duties, fees or taxes incurred. All customs declarations are marked as 'merchandise' with the product value paid in Australian dollars.   Customers will be billed directly for any duties payable.

Every country has different tax thresholds for importing goods. If the parcel is refused at delivery or is unclaimed and returned to us, re-delivery charges incurred (including taxes) will be deducted from your refund and redelivery charges will apply to have it re-sent. Once your parcel has been sent we will email you a reference/tracking number for your records.

* NOTE - Due to the coronavirus COVID-19 many airlines have reduced their number of flights and some countries have closed their borders. Whilst we can still ship international orders, please note that Australia Post are experiencing international delivery delays and delays may occur in all destination countries. Please see here for known international delivery service delays for each country