Subtotal
$0.00
Shipping
$7.95
GST Inc
$0.00
Total
$7.95
$0.00
$0.00
Retractable Reel $0.00
Installation $0.00
Add-on: Removal & Disposal of Old Hose Reel $0.00
Bundle Price: $0.00
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Item: 3330WGN
Item: 3330-CH
Item: 3320WGN
Item: 3320-CH
Item: 3425WGN
Item: 3425-CH
Helpful additions to the Hose Reel and Installation
Q. Can I put my own hose in this hose reel?
A. No, you cannot put your own hose into the reel nor replace the hose in the reel. The retraction mechanism operates via a spring, and is fitted at the factory.
Q. Which hose from your range comes in the hose reel?
A. This product uses a specifically designed hose for use in the retractable hose reel unit.
Q. Does the hose in the hose reel kink?
A. This hose has been specifically designed for use in an auto rewind hose reel unit and must be soft and pliable so that it retracts easily back into the unit. Although this hose is not designed for kink-resistance specifically, using a hose reel greatly reduces the chance of a kink occuring. This is due to only using the correct length of hose for the task at hand so there is no extra hose for a tangle or kink to occur. In addition, the retraction mechanism on the reel ensures that the hose is always reeled back in a straight line, so the hose does not get twisted (a common cause of kinks).
Q. My tap is 3m away from where I need to put the hose reel. What can I do?
A. You can add an additional length of hose to the leader hose in order to reach the water supply. To do this, you will need a suitable length of hose with Hoselink connectors on either end. If you have a suitable hose length for this purpose, we recommend purchasing a Hose Joiner Set (2410). Alternatively, we sell Leader Hose Extensions in 1.5m and 5m lengths pre-fitted with connectors, for your convenience.
Q. Does the hose reel have to be mounted?
A. Yes, because it uses tension for retraction and extension, the hose reel unit must be mounted for correct operation to a solid wall or post.
Q. What surfaces can I mount the hose reel to and how?
Wall Type |
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Requires masonry drill bit |
Flat wooden, weatherproof backing board needed for uneven surfaces. |
Wooden backing board must be anchored into a stud behind the material. At least one screw top and bottom must be used to secure board into stud. |
Use the hammer setting on your power or a rotary drill (start off with the normal drill setting) |
Spearhead drill to start holes |
Anchor plugs with Sika Flex. |
Concrete |
✓ |
X |
X
|
✓ |
X
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X
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Brick |
✓ |
X
|
X
|
✓ |
X
|
X
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Steel |
X
|
X
|
✓ |
X
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X
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X
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Colourbond |
X
|
✓ |
✓ |
X
|
X
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X
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Wood |
X
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X
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X
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X
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X
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X
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Hebel |
✓ |
X
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X
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X
|
X
|
✓ |
Plaster * |
X
|
X
|
✓ |
X
|
✓ |
X
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Render * |
✓ |
X
|
X
|
X
|
✓ |
X
|
EPS |
X
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X
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X
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X
|
X
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X
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Weather Board |
X
|
✓ |
✓ |
X |
X |
X |
Tiles |
✓
|
X |
✓
|
X
|
✓ |
X |
Cladding |
X |
✓ |
✓ |
X |
X |
X |
Pavers |
✓
|
X
|
X
|
✓ |
X |
X |
Sandstone |
✓
|
X |
X |
✓
|
X
|
✓ |
Besa Block |
✓ |
X |
X |
✓ |
X |
✓ |
Stucco* |
✓
|
X
|
X
|
X |
✓
|
X
|
* Dependant on substrate material
Q. If I would like to mount the reel onto a post, how deep should the post be into the ground?
A. The post depth required depends on a number of factors, including how hard packed the soil is and how much concrete is used. We suggest 0.5m as a safe depth for the post before pouring the concrete. In addition, we would recommend that the hole be 30cm square to provide enough concrete to keep the hose reel firmly in place. Hoselink's Retractable Mounting Post is the perfect solution.
Q. What is the difference between the standard and Hi-flow Hose Reels?
Our standard Hose Reels feature a 12mm garden hose, whereas the Hi-flow Reels come with a slightly larger 14mm internal diameter garden hose. Because of the design, all retractable hose reels will reduce water pressure to varying degrees. With the larger diameter hose in the Hi-flow model, we've calculated a 25% better water flow rate in comparison to our standard models. Unless you have extremely high water pressure, we would always recommend the Hi-flow model for the best watering experience. In particular, anyone who has low to medium water pressure at their home should choose the Hi-flow model to minimise loss of pressure.
Q. Can I use the Retractable Hose Reels with hot water?
A. No, they are not recommended for use with hot water. Maximum water temperature is 40 degrees.
Q. Can I leave the tap turned on at all times?
A. We would recommend turning the water off at the tap at the end of each watering session. The increased pressure from the water may cause unnecessary wear to the internal mechanism of the hose reel, potentially shortening the life of the product.
Q: On what surface can a Hose reel be installed?
A: The Hose Reel can be mounted in a few different ways. These include Wall Mounted on timber/brick and weatherboard walls where reliable, flat and secure mounting is available. A Fixed Ground Mount solution is available on Timber/Brick/Concrete. The Hose Reel can also be mounted on a Mounting Post into soil or grass.
If you are unsure where you should have your hose reel installed, please get in touch with one of our friendly team members on 1300 900 617 to discuss the best option.
Q: What locations do you provide the installation service for?
A: We have a network of installers covering the majority of metro and major regional cities across Australia.
Use our postcode checker to see if your location is covered.
Q: I have just purchased my Hose reel and have also paid for the installation; now what?
A: You will be contacted by our nominated installer within 2 business days of order delivery, to confirm installation details and time.
Q: Is there an option to take away my old Hose reel after the new one has been installed?
A: Absolutely. We can take away and dispose of your old Hose reel for $35.
Q: Can you install a Hose reel if no one is home?
A: This is possible, but you need to discuss this with the installer once they make contact to book the installation.
Q: How much does it cost for the installation of my Hose reel/reels
A: The cost for a standard wall installation into Timber/Brick is $120, with discounts starting from 20% for any subsequent installations in the same job. Please refer to the Bulk Pricing table below.
The cost of the mounting post into soil/grass is $200; this includes the concrete for the installation and the extra time required on-site by the installer. No discount is available for multiple installs.
Works well and eliminates the annoying tangling and kinking of ordinary hoses. I did have a concern with the weight of the unit and 30m hose and if the supplied screws/inserts would be able to sustain the weight over time. I am using dynabolts to secure the bracket to the wall.
No problems ,with order , had one before in Tasmania love the design & best hose connections on the market
Very easy to use. All connections are top quality. Wish I’d bought one years ago !
Great Great experience great product. Would highly recommend this to anyone.
I love my hose link reel easy to pull out fabulous to recoil. Just hoping you reintroduce the lever action sprayer.
One of the very best for on-line purchases. The products I purchased have work great and saved my ageing mussels.
Perfect with the hose reel and then all OK with the extention hose and set of different adaptors
This product is good but does leak a little from the spray nozzle and the connection at the tap just thought it would be a bit better for the money. On the up side the retractable hose part is very good.
The best quality would never purchase a different brand.
Very easy to put onto side of brick house. Great to use . No leaks or squirts of water like my old hose. So easy as it reels itself back in . pressure great .And looks good and modern next to my new monument grey fence !! Also came very quickly in the post .Well packaged up .
Excellent as the ease of using the retractable hose is brillant
Looks good but have not had time to assess your product yet as it had been raining here since we made the purpose
great ordering was easy and the product came quick and my husband loves it
as always when I have ordered anything from Hoselink. It is a quick delivery and the product is great. Thank you
This is the second Hoselink reel I have purchased. The first one was SO GOOD I needed to replace the one at the back of the house. The existing hose leaked everywhere and I would get soaked just watering the plants!
I dug a hole, cut the timber post and fitted the mounting bracket in my workshop and then dropped it into the hole with some rapid set. Level both ways-perfecto! Mounted the reel about an hour later and watered the garden. All up, it took about 2 hours at a leisurely pace.
The customer service is professional and prompt, fantastic Company! I would not hesitate to recommend this company and their products.
my experience was very good when ordering my hose reel over the phone, the lady was very helpful and was prepared to hold it from posting for a week or so as we were going to be away on holidays when it would have arrived
I've had them all but the hose link is the only reel that retracts fully every time. This is my third purchase. Slightly more expensive than the units you can buy from the big box hardware but will last much longer and work as you expect.
I bought one of these last year, and was so pleased with it I bought a second one!
Great product. Easy to install and use. Makes watering the garden and cleaning jobs like cars and external house cleaning a breeze.
Disappointed that none of my old hose items are compatible with the new unit. Would advise others before they consider buying a unit
Excellent. It replaced my first hoselink retractable Hose which was several years old and the hose was deteriorating.
A hose is a hose I suppose but a Hoselink hose rises above the rest in quality and ease of operation which makes a Hoselink hose a joy to use
Very easy to use and so easy to rewind - life is so much easier - thank you.
I looked at neighbours who had different hose reels, including Hoselink.. The Hoselink one was definitely superior in action and quality.. Ordering and delivery were quick. It is a real joy to use and works perfectly every time.
Great product I own 3 and need more . Quality build and great fittings keep them coming
At long last I can manage the mess. My husband bought so many cheap and nasty contraptions that didn’t even work from the beginning! Now I happily venture out to the garden with such relief. I included installation and the contractor was professional, helpful in placement and pleasant.
Hi Tina, thank you for your review. Wonderful to hear you are now loving your garden hose set-up and no longer dread getting out in the garden to complete the watering. We will certainly pass on your comments about the installers work and service - glad to hear this was completed in a professional manner. Kind regards, The Hoselink Team
Not quite as good as the 30m hose reel. The 30m hose purchased in 2021 continues to be perfect in every way. The 20m hose reel purchased march 2024 not quite as good because the hose tends to tangle and twist and the grey colour on the reel and spray attachment scuffs easily (softer material?)
Hi Neville, thank you for your feedback and review. Apologies to hear that you are not 100% satisfied with your 20m Reel. We do stand behind our products and hope to make this right for you. Please contact us directly at 1300 900 617 and we would be happy to assist you in some way. We hope to hear from you soon! Thanks, The Hoselink Team.
I love Hoselink products. Quality is spot on and they just work. This is my fourth hose reel so that says it all.
I purchased the Hoselink in charcoal with lots of options and got it installed (wall-mounted) by Hoselink. It was absolutely fantastic until the hose stopped retracting after a few weeks of light use. I reached out to Hoselink Support but when I read words like "return" rather than "service visit", well, I couldn't handle it in a practical sense. It was a costly solution for me but I bought a replacement Hoselink unit and if all goes well, I hope to become a satisfied customer. I'll need another unit for my front yard when my new fence goes up.
Hi Melanie, thank you for your review. We value your feedback greatly. We are sorry to hear that your reel stopped retracting. While we are unable to offer a serviced visit as that is not something we do, if you would like to send it back to us for repair we would be happy to do that at no cost for you. We can cover the postage cost and repair it free of charge. If you would like to discuss this further, feel free to give us a call at 1300 900 617. Thanks, The Hoselink Team.
Fantastic it is such a great product my wife just loves it.
Top quality product.
Excellent product. We converted to all hose-link products the moment we purchased our very Hoseliknk over 10 years ago. Thanks Hose link for making such a superior products.
I would not use any other hose.
The reel is great the hardware that comes with it to mount to brick is incorrect 12mm plugs for brick but use a 6mm bolt thats incorrect and they strip out had to get 12mm ramset plugs and 9.5mm coach bolts to suit now its secured properly. Also my first reel was missing every part except the reel and mount
Hi Ben, thank you for taking the time to leave us a review. Amazing to hear you are loving the hose reel itself. However, sorry to hear you have found the hardware not suitable, we will be passing this through to our product team for review. And apologies your first hose reel was missing all included accessories - must have been a packing error made. We will follow up with our supplier and warehouse team to ensure all orders are being checked! Kind regards, The Hoselink Team
This product was something I had wanted to purchase for some time, but I was hesitant being an online item. I’ve finally completed the purchase and hoselink is an unreal product and regret not buying much much earlier. I recommend any gardener, home owner or retailer to invest.
Best quality hose we've ever used. It arrived so quickly, was packaged well and the product is everything it was described as.
Many apogees for delay in responding, but both of your emails failed to download their content and I was only able to retrieve said content this a.m. Firstly many thanks to Natasha for her kind, professional manner in my situation. By now you will have found out the cause of the very bad odour when the hose is first turned on and until water has cleared from remaking coil in the retractor. The replacement hi flow hose and the one I purchased in December do not suffer the same fate. Two other smaller diameter hoses I know of in this village both have the same bad odours when first turned on. Many thanks for your kind and prompt assistance in this matter. Best Regards John Dobbie .
Hi John, thanks for your review. We appreciate hearing your feedback. We are glad to hear you had a good experience with our customer service. If you do have any future issues with your replacement hose reel, please do reach out to us directly at 1300 900 617 and we can assist you. Thanks, The Hoselink Team.
This is our second hoselink purchase. It retracts very smoothly every time. The reel keeps the hose off the lawn and keeps the yard looking pristine. The delivery was quick and the parcel was received in perfect condition. A efficient and friendly company to deal with. I would certainly promote this product and firm to everyone who is looking for substantial and well made garden products. Being Australian owned, designed and produced makes it even better. Well done.
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your second Hoselink purchase and that the retractable hose reel is working smoothly for you. Maintaining a pristine yard is made easier with our products, and we're delighted to have contributed to that! Kind regards, The Hoselink Team
I absolutely love the hose link 25 m retractable hose that I purchased great job guys on producing a product that actually does what it says. Everything about this hose reel is quality highly recommend.
Quick to set up. Mounted on brick wall. So easy to pull out hose and retract. Beats the old way wrestling with dragging and winding up the hose Wish i bought years ago
Very easy and very well done the whole hose reel is very strong and stable a whole lot better than other brands that I have seen
Hi we are very impressed with our 2 hose reels Thank you very much. Gayleen an Colin Dickson
Love hose reel 25mtr high-pressure it's my 3 rd reel order for my property. Cheers
Our overall experience is GREAT using these reels. For some reason one failed and Hoselink sent a brand new one free of charge. Can’t ask for better backup service than that! ps..it was also out of warranty date. Our oldest one is about 6 now and it has never missed a beat.
Had the hose link a couple weeks now and am pleased with its operation. Quality product and love the matte black finish
This is a large unit and needs a bit of swing room. The spring is powerful and needs some strength to pull out the hose - consider this if you are elderly or frail. It requires an adaptor ($10) to fit your existing sprinklers etc. Buy one with the unit for free postage. A top of the line unit with great connectors and the best spray gun around, I will buy a sprinkler and spray wand in the future and expect them to be of a high standard too.
The product arrived very quickly and in good condition. Hoselink staff members were professional and provided a personal experience.They happily and efficiently arranged installation by a company that was local to me and negotiated a change of date on my behalf. I will be buying the covers next and highly recommend this company and product.
This is a quality product that is well built to very high standards. It replaced one from a large well known retailer that cost less but were complete rubbish and lasted less than 18 months. This one is clearly built to last.