Delivery
Important information
- Free standard delivery is available once a minimum order total has been reached. This is only valid after the relevant discount code or voucher code has been applied.
- Australian deliveries are made by Australia Post, Allied Express or Couriers Please. If the receiver is not at the nominated address at the time of delivery a calling card will be left with further instructions or left on a Authority to Leave basis.
- Once you have placed your order online, our Warehouse staff are busy picking and packing your order as fast as possible for you. As such, we are unable to make any alterations or additions to your order.
- Orders placed on weekends and public holidays will be processed the following business day. Despatch time is 1-2 business days and could be longer during busy sale periods.
- Please ensure all address details are correct and provided in full when placing your order. If orders are unable to be delivered due to an incorrect address or are delivered to the wrong address, Canningvale will not cover any re-delivery costs.
- Canningvale is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and that pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
- For information on Returns and Exchanges, please click here.
Delivery Terms:
|
Destination country |
Free Delivery Threshold (Total order spend, after discount)*^ |
Standard delivery cost (inc GST)* |
Standard Delivery time after dispatch** |
Do we deliver to PO boxes? |
Duty Free Threshold` (Further Information Below) |
|
Australia (Standard) |
AU$99 or more |
AU$9.95 |
3 - 7 working days |
Yes |
N/A |
|
Australia (Express) |
None |
AU$14.95 ($150 or more) AU$19.95 (under $150) |
1 - 3 working days |
Yes |
N/A |
|
New Zealand |
AU$99 or more |
AU$9.95 |
7 - 15 working days |
Yes |
NZ$1000` |
|
Singapore |
AU$300 or more |
AU$29.99 |
5 - 20 working days |
No |
SG$400` |
|
United States (Continental US) |
AU$300 or more |
AU$29.99 |
5 - 20 working days |
No |
US$200` |
|
Rest of world |
AU$300 or more |
AU$29.99 |
5 - 20 working days |
No |
For individual countries, please check with your local authority's website |
*For full information please see below.
* Prices are inclusive of GST, except international orders where no GST applies *^ To qualify for free delivery you must spend over your country threshold, after all discounts are applied. Please be aware, import duties and other taxes may apply to orders over these values. You are wholly responsible and liable for these charges and will be notified by your relevant customs authority if charges are applicable to your order. ** Delivery time after dispatch.
Australian Delivery
Processing with our warehouse can take 1-2 business days and could be longer during busy sale periods, this will be communicated to customers. Standard Delivery will be within 3 - 7 working days after despatch. Orders with total spend (after discount) of AU$99 or more will receive standard delivery free of freight charges within Australia. Orders with total spend (after discount) of less than AU$99 will incur a delivery fee. Express Delivery will be within 1 - 3 working days after despatch. Express Orders incur a flat shipping fee of $14.95 if the order total is $99 or more (after discount) or $19.95 if the order total is less than $150.
Australian deliveries are made by Australia Post, Allied Express or Couriers Please. If the receiver is not at the nominated address at the time of delivery a calling card will be left with further instructions or left on a Authority to Leave basis.
Please note that External Australian Territory orders to: Christmas Island, Lord Howe Island, Norfolk Island, Cocos (Keeling) Island, will take up to 6-8 weeks for delivery.
International Delivery
Please be aware, import duties and other taxes may apply. You are wholly responsible and liable for these charges and will be notified by customs officer if charges are applicable to your order.
New Zealand
NZ Orders will be despatched within 5 business days. Delivery will be within 7 - 15 working days after despatch. Please allow time for orders to clear customs (tracking may not change until after this process is complete) all NZ orders will be shipped with Australia Post and then handed over to NZ Post for delivery. Orders with total spend (after discount) of AU$99 or more will be delivered free of freight charges within New Zealand. Orders with total spend (after discount) of less than AU$99 will incur a AU$9.95 delivery fee within New Zealand.
New Zealand deliveries are made by Australia Post International, on an ATL (authority to leave) service, ie - a signature upon delivery is not required.
If you have any concerns surrounding delivery, please contact our Customer Service team for further information.
For more information on import duties visit: https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator/
Singapore
Orders will be dispatched within 5 working days. Delivery will be within 15 working days after dispatch.
For information on import duties visit: https://www.customs.gov.sg/individuals/buying-over-the-internet
United States of America (USA)
Orders will be dispatched within 5 working days. Delivery will be within 15 working days after dispatch. All orders to Continental USA will incur a AU$29.99 delivery fee. Please note we only deliver to Continental USA (this excludes Alaska, Hawaii and Canada).
For more information on import duties visit: https://www.cbp.gov/trade/basic-import-export/internet-purchases
Rest of World
Orders will be dispatched within 1 -5 working days. Delivery will be within 5-15 working days after dispatch.
For information on import duties please visit the website of the relevant authority in your country.
Important Information regarding International orders
- For international orders and deliveries, please select the appropriate destination country from the drop down menu, located at the top of canningvale.com. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
- Items in your order that are designated for shipment to countries outside of Australia may be subject to taxes, customs duties and fees levied by the destination country.
- All international orders may be subject to local customs, duties and taxes. You are wholly responsible and liable for these charges and will be notified at Checkout if charges are applicable to your order. Canningvale accepts no responsibility for any additional charges and cannot accept a return and refund of those goods if the charges are not paid. Please refer to your local customs authority for more information.
- If you refuse a shipment from Canningvale, you are responsible for the original delivery charges, any Import Fees that are incurred on the package, and the cost of returning the package to Canningvale. This amount will be deducted from your refund.
- See Privacy and Website Terms of Use for further details.
^ Delivery fees are subject to change at any time due to changes in carrier provider charges, without notification. Canningvale will not be held accountable for late deliveries or loss or damage relating to late deliveries.
Please email your delivery and handling questions to info@canningvale.com or call Customer Service on 1800 801 728
Returns
To return items to us you’ll need to initiate your return via your Canningvale account or you can contact our Customer Service team via email or live chat.
The product you are returning must meet the below requirements:
- The product is in the same condition as when you received it. This means the polybag is not open/damaged, and all labelling and tags are intact. We cannot accept any returns, not in original condition and these returns will be ineligible for any refunds or store credits.
- You are able to provide online order number, email address, and postcode.
If you meet all of the above, follow the return prompts in your Canningvale account, under order status or on our contact us page.
We have a dedicated Customer Service team that are available by phone, email or Live Chat on our website, should you have any questions.
Please note: Free returns does not apply to commercial B2B orders or international customers.
Original postage and handling will not be refunded/credited unless otherwise specified.
5 Year Warranty
If you have a faulty product, or are unsure if the fault is covered under our warranty please lodge a warranty claim through your Canningvale account, under order status or contact our Customer Service via our contact us page, email or live chat.
100 Day Free Trial
The 100 day free trial is available to every product on the Canningvale website, this offer is only available for 1 order per year, per household.
The 100 Day Free Trial starts on the date that the eligible Canningvale product is delivered to your home.
Use the eligible Canningvale product in your home for up to 100 days/nights during the 100 Day Free Trial.
To return a product under our 100 Day Free Trial, please lodge this via your Canningvale account, under order status or contacting our team via our contact us page or live chat.