Frequently Asked Questions

Opening an account on Atmosphere.ca is easy. To register your information, simply click “Create Account” or follow the prompts when placing an online order. Opening an account offers you a convenient way to shop, track your shipments, and receive emails about your order.

You can also create an account using your Facebook account. Simple, easy, and no new passwords to remember.

We value your privacy. Please refer to our Privacy Policy for more information.

Account Benefits: Enjoy the advantages of your user account at Atmosphere.ca:

Subscriptions: Tell us your favourite brands, activities, and even your favourite Atmosphere location. We’ll do our best to show you more of what you like on the website.
Wish List: Save a list of your favourite items in your own personal Wish List.
News & Exclusive Offers: Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas, and more!
Order History: Receive important information regarding the status and tracking of your order up to the moment it arrives.
Faster and Easier Checkout: Save your billing and shipping information to make Checkout a breeze.

Managing Your Account is easy online. You can change your preferences, email address, shipping info, and more.

Access your personal information and/or reset your password through “My Account”.

No. You do not need to have an account to purchase products online, though it does provide additional benefits like access to your previous orders, ability to store your address and credit card information to make future purchases easier and access to your Triangle Rewards information if you are a member of the program.

You can select to use our Forgot Your Password feature. From the Sign In screen, click on the "Forgot Your Password" link. Enter your email address and click on "Send Password". You will receive an email with a temporary password that you will be able to change the next time you are logged in.  

You may also wish to change your password from time to time. To do so, sign in to your account and then select "Personal Information" in the navigation. Then, locate "Change Password", click edit and follow the instructions.

No, your Official Sales Receipt will be provided to you when you complete your pick-up transaction at the store. If your order was delivered to your home, the receipt will be provided with your shipping documents.
For all orders, we are now happy to provide you with an e-reciept in your completed 'Thank you' email.
Please keep a copy of your receipt as you will need it to return or exchange your item(s).

Some stores may briefly pause online orders to help manage unusally high levels of demand. Feel free to check back again later, or switch to another store currently accepting online orders.
 

Yes, you can place an online order for someone else to pick up or have delivered to them.

By providing the recipient’s name, email address and shipping details (if Ship to Home) during the checkout process, they will be informed when the order is ready for pick up or has shipped. If you have not provided the recipient's email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pick Up or Shipped email. If you are providing the recipient’s email address and shipping information, please make sure you have their permission to provide it to us.

Atmosphere.ca uses cookies to remember information you gave us so that you don't have to re-enter it each time you visit.

Simply go online to atmosphere.ca and begin to shop for your desired items.
Once you have selected the items you would like to order, 'add' them to your cart.
At checkout, ensure you have selected 'Pick Up at Store' as your Pick Up Method.
After completing your order, you will receive a confirmation email.
Once your items are ready, an email will be sent to you advising you that your items are ready for pick up. Please wait for your Ready for Pick Up email before proceeding to the store.

Please make sure to bring your Ready for Pick Up email (either on your smartphone or a print-out), which features a QR code and 4-digit pick up code. Stores will require one or both of these codes in order to successfully retrieve your order. Stores may also ask for additional information that can be found on your Ready for Pick Up email, and may require you to present a photo ID for verification purposes.

Please also ensure that your vehicle has adequate space to fit your order so that store staff can easily place the order.

Your order will be held at your selected store location up to a maximum of 7 days. Should your items not be picked up within this time period, they will be cancelled and no longer available for pick up, at which point the charges to your method(s) of payment will be reversed.

If you cannot pickup your order by the expected pick up date, please call the store directly to arrange for an extended pick up date.

Because your order included products that were not in stock, they will be available for pick up at a later date than those that the store had in its inventory. You will receive email notification when each of them becomes available. The estimated availability date for all products will be shown on your order.

Delivery of your order will depend on the shipping location and the shipping method selected during Checkout. Although we will make every effort to ship your order in a timely manner, the delivery of your order may be delayed due to weather conditions or other events out of our control.

An estimate of when a product is expected to leave the warehouse is indicated on the Product Details page. We cannot guarantee the timing of when a product will leave our warehouse and this information is provided for your convenience as an estimate only.

CALCULATING DELIVERY TIME

Delivery Time = Warehouse Handling Time + Shipping Time

Warehouse Handling Time refers to the amount of time it will take for your order to leave our warehouse.

Shipping Time is the amount of time it will take your order to arrive once it has left our warehouse.

The shipping method selected during Checkout will determine the time it will take your order to arrive after it has left our warehouse.
Example: The item you ordered takes 1-3 full business days to leave our warehouse. During checkout, you select "Express Shipping." It will take approximately 3 to 7 full business days for the item to arrive.

Please note that business days are Monday to Friday, excluding statutory holidays.

You can use your order number to check the status of your order here. 

Shipping Methods

Standard Shipping

We ship to all regions within Canada (excluding Quebec). Shipping costs are based on the weight/size of the item/s selected, and the shipping destination of the order. Total shipping and handling charges will calculate and display during Checkout prior to the completion of your order. All shipping and handling charges on SportChek.ca are stated in Canadian dollars.

Orders typically arrive within 5 business days. Please note that shipping to select rural or remote destinations may result in extended shipping times. 
Email updates are provided as parcels are shipped and are your best source for parcel tracking information. 

Most orders are delivered within 5 business days

Orders are shipped on regular business days, Monday to Friday, excluding statutory holidays.

Order must be received and credit card authorization completed by 12:00 PM (noon) EST or it will not be processed until the following business day.

You will not be charged for any item purchased with a credit card until the item has been shipped from one of our fulfillment centres. You will however see a pre-authorization on the date that the order was created.

Shipping offers may apply to delivery by Standard Shipping only, may apply to select items only, may be limited to a maximum credit towards shipping costs or may not apply to all shipping destinations. Please review the shipping offer details for specific terms and restrictions.

For delivery to a location that is excluded from a shipping offer, the shipping charge will be visible during Checkout. If your order contains items that are ineligible for a shipping offer, you will be charged shipping only for those items. If a shipping offer is limited to a maximum credit towards shipping costs, you will be charged the balance of the shipping costs.

We reserve the right to modify shipping offer rules and regulations or to discontinue shipping offers at any time without notice.

At our warehouse, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information. However, it may take up to 48 hours before the package is checked into the carrier's tracking system. Even though your package has already shipped from our warehouse and is on its way to the shipping destination, the carrier may not be able to provide any tracking information for your package for up to 48 hours.

Orders placed on Atmosphere.ca may be delivered by one of several different carriers and shipping methods. Tracking availability may vary depending on the item(s) you purchased, the shipping method(s) selected during Checkout, and the carrier that is delivering your item(s).

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these instances, your Order History on Atmosphere.ca will not offer tracking information but will still offer order status and other details.

At this time we do not ship outside of Canada.

You can now place an order on Atmosphere.ca to get eligible products faster! Express Delivery is available seven days a week, for select stores and postal codes.

In Cart – if you are eligible you can select “Same-Day Delivery” as your shipping method when in your shopping cart. Enter your postal code to determine eligibility and estimate your shipping fee.

At Checkout – during checkout, you can validate that your postal code is eligible for Same-Day Delivery. You can also select your drop off instructions (hand it to me or leave it at my door). You will also have the option to provide additional drop off instructions in this section.

Receive Your Order – the store will pack your order and it will be picked up for delivery. You will receive an email with a link to track the status of your order. You will also receive a SMS notification when your order is on its way and when the delivery driver is approaching

Same-Day Delivery is available at select Atmosphere locations. You can check if you are eligible for delivery on any product page or in your shopping cart. Same-Day Delivery is available to addresses that are within 10km of eligible stores.

Orders placed before 2:00PM local time will be delivered same day, within 2 hours of you placing your order. Orders placed after 2:00PM local time will be delivered next day, within 2 hours of the store opening.

Yes, when you checkout you will have the ability to select your Drop-Off Options. Here you can select “Hand it to me” where the item must be handed to you, or “Leave it at my door” if you would prefer a contactless delivery. You will also have the option to provide additional drop off instructions in this section.

No, the delivery fee associated with Same-Day Delivery is non-refundable. For more information please visit our RETURNS page.

You will receive an email with a link to track the status of your order once it has been picked up by the carrier. You will also receive SMS notifications when your order is on its way and when the delivery driver is approaching.

There are multiple ways to check on the status of an order. Here’s how:

1. If you have a Triangle ID account, sign into your account, select Account from the top menu and navigate to Order History. From here you can view the status on all your recent orders.

2. Orders can also be checked by clicking the order status link in your order confirmation email

3. If you don’t have an account or checked out as Guest, you can check on your order’s status bu entering the email address used to place the order and the order number received at time of order confirmation here. 

UNDERSTANDING THE STATUS OF YOUR ORDER

The status of your order is available in your Order History almost immediately after you place an order. It is automatically updated each time your order advances through the process. If items within your order ship separately, your Order History information will be displayed for each item. Please see below for a list of status messages that will be used to inform you of your order status.

STANDARD STATUS MESSAGES

Order Created: Your order has been submitted and the information you entered during Checkout is being processed.

Order Shipped: The items have shipped from our warehouse and are on their way to the shipping location.

Return received on: 00/00/0000: Returned items are being processed. If you returned an item to our warehouse, this status informs you that we have received the item. After your returned item is processed and your original order information is located, your credit will be issued. You can expect to receive credit for a returned item within 30 days of our receiving it at the warehouse.

ADDITIONAL STATUS MESSAGES

Cancelled: An error has occurred during the order authorization process. Your order was suspended, as we attempted to contact you, and finally cancelled. Cancelled orders cannot be reprocessed and must be submitted again on our website.  

CANCELLATIONS DUE TO ORDER PROCESSING DIFFICULTIES

Partial or full cancellations of an order may occur for various reasons which may include:  

-An item may become unavailable during fulfillment if the product is discovered to be damaged or defective. We will attempt to source the ordered item/s at all of our fulfillment locations prior to cancellation. If you receive a cancellation notice, all sourcing attempts have failed.
-Difficulty in processing your payment information
-Inability to ship to the address provided

If all or part of your order is cancelled, you will receive an order update notification via email. You will only be billed for items that have succesfully shipped. Once all or part of an order is cancelled, it cannot be reprocessed and a new order must be submitted again for different product/s. We do accept backorders for products that have become unavailable.

CUSTOMER REQUESTED CANCELLATIONS

Our system is designed to process and ship orders immediately however you may have a small window of time to cancel your order via the following methods:

-Click on the 'Cancel Order' button on the order confirmation page that is displayed immediately after you place an order
-Click on the 'Order Status' link on your confirmation email
-Call our Customer Service team immediately at: 1-855-496-2866

If you were unable to cancel your order simply return any unwanted items by following our Return Instruction

The status of your order is supplied by Atmosphere.ca. It represents the progress of your order between the time it is placed and the time it ships from our warehouse.

Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered. Please note that tracking information may not be available for up to 48 hours after an item is shipped from our warehouse. Tracking information is accessible from your Order History on our website when it becomes available.

All questions regarding the status of a package with a tracking number should be directed to the shipping company. To contact the shipping company, simply click on the tracking number. You will then be redirected to their website where contact information is available.

Many promotions and discounts featured on Atmosphere.ca will be applied automatically in the Shopping Cart. However, in some instances, you may receive a Promotion/Discount Code that you will need to enter during Checkout.

Follow these simple steps:
In your Shopping Cart, or on the Payment page or the Review Your Order page during Checkout, enter the Promotion/Discount Code.

Click "Apply".

If your order meets the requirements for the Promotion/Discount Code, the discount will be displayed immediately in the payment summary.

Please note: Promotion/Discount Codes are case sensitive. A code must be entered exactly as it appears.

Government laws require that we charge applicable sales tax on all taxable orders.

GST is charged on all orders. Unfortunately, we cannot verify GST-exempt status at the time an order is placed online. If you are eligible for a GST-exemption, please file a rebate claim is available on the Canada Revenue Agency website.

Retail sales tax (RST) is applied to taxable orders based on the shipping destination. Our online order system is able to apply only RST exemptions based on the tax status of the good and not the purchaser. If you are eligible for an RST-exemption that was not applied to your order, please file the applicable rebate claim with your provincial tax office or contact our Customer Service Department at 1-855-496-ATMO (2866).

Sales tax is not applicable on the purchase of Online Gift Certificates or Retail Store Gift Cards; however, taxable items paid for with an Online Gift Certificate or a Retail Store Gift Card will be charged applicable sales tax.

To make purchases exempt from tax, Canadian Tire requires that documentation be provided at the time of purchase, which is not possible in our online environment, you will have to pay tax at the time of purchase. Please contact Customer Support at 1-855-496-2866 and they can help direct you to the required forms to receive post purchase reimbursement from the appropriate provincial or federal government.

If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to paypal.com to complete your payment.

Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is dropped.

If PayPal is used for payment, the item(s) may be returned to our Atmosphere retail store locations to receive a refund. Paypal returns at our Sport Chek retail store locations will credit the debit or credit card attached to your paypal account. You can also return Paypal orders to our warehouse, for details on how to return an item to our warehouse please see our Return Instructions.

PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the Atmosphere.ca website and choose your method of payment. Your funds are transferred immediately and securely.

To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.

Sign up for PayPal

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:

Customer Service: 1-402-935-2050 (a U.S. telephone number)

4:00 AM PDT to 10:00 PM PDT Monday through Friday

6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday