Domestic and APO/FPO Shipping Information

Jans.com wants your online shopping experience to be simple and satisfying. We do our best to ship orders the same day if they are placed prior to 1pm Mountain Time. If an order is placed after 1pm Mountain Time, or over a weekend or holiday, the order will ship out the next business day. For information regarding returns, please visit our Return and Exchange Policy.

What if I have special shipping circumstances or need an order expedited?

We are happy to accommodate you if possible. If you have special circumstances or want to request an order expedited please call us at 800-745-1020 or email us at cs@jans.com.

Shipping to Hawaii and Alaska

Jans.com is happy to ship to addresses in Alaska and Hawaii. Due to carrier capabilities, available shipping options may be limited for zones in Alaska and Hawaii. Additionally, estimated delivery times listed by the shipping provider may be inaccurate and/or extended on short notice. Please contact the shipping provider directly with questions regarding delivery to addresses in Alaska and Hawaii. Additionally, large items such as skis, coolers, or luggage will incur an additional handling charge of $30. Our customer service department will reach out with more information.

Do you ship to FPO/APO addresses?

Yes. In fact, all orders sent to APO/FPO addresses receive FREE shipping. Thank you for your service.

How do I check the status of my order?

If you have already placed an order on jans.com, you may check the status of your order by logging in to your jans.com customer account.

Can I pick up my order in the store?

Yes. Learn more about In-Store Pickup here

All UPS 2nd Day Air and UPS 3 Day Select packages tendered Dec. 21 will require an additional day in transit. The most up-to-date time in transit details will be available at ups.com/ctc at the time of shipping.

International Shipping Information

Jans.com provides direct international shipping. Please review the following information before placing your international order:

Payment:

All payments must be completed using PayPal. The customer is responsible for all additional charges related to country-specific taxes, tariffs, or other requirements. Jans.com will NOT make any modifications to the listed cost of the export.

Returns:

All international orders are final.

Accepted Countries and Localities:

International shipping is currently available to all countries accepted by USPS or UPS shipping providers.

Restrictions:

In accordance with individual brand policy, the following brands may NOT be shipping internationally: K2 Skis, Skhoop.

Large items such as complete bicycles and some coolers or luggage will have an additional shipping or handling charge added at checkout.

Jans.com has restrictions on freight forwarder orders. Each order will be assessed on an order-by-order basis. Jans.com reserves the right to terminate processing on any order.