Do I need to pay for delivery?
Delivery is free for online orders of £30 or more, otherwise it's £3.95 standard delivery or £4.95 for next day delivery.
How quickly will my order be shipped?
We aim to dispatch all orders placed before 12pm on the same day. Orders placed after 12pm may still be shipped but will more than likely be shipped on the following working day.
Can I return an item?
Yes, of course. We offer a 60 day return, no quibble policy. If your item is faulty, we'll cover the returns. If you've simply changed your mind, the return cost is yours. We would always recommend that you used a tracked or recorded service when returning goods.
All items are inspected before refunds are issued to ensure goods are in a saleable condition, unused and unopened. We are unable to accept returns on opened cosmetic or food products due to health and hygiene reasons, unless the product is faulty.
Please either send us an email, give us a call or use the online chat system. It's best to make sure that you have your order number to hand.
Can I exchange my order?
Yes, of course. The same rules apply as with a return - we offer a 60 day policy. If your item is faulty and you'd like to exchange it, please get in touch and we'll arrange that at a cost to us. If you've simply changed your mind, that isn't a problem however additional charges may apply.
How will I be refunded?
We always return funds to the original source of payment.