FAQ

About

1. What is Menlo Club?

   Formerly known as Five Four Club, Menlo Club is an online men’s membership that delivers curated monthly items from brands like Five Four (contemporary menswear), New Republic (footwear), and Grand AC (athleisure wear). The service features curated packages based on your personal style preference and provides access to exclusive content and member discounts in the Menlo House E-Commerce store.

2. What does the membership cost?

   Club members are charged $60 a month, plus any applicable taxes and/or surcharges based on your location.

3. What do members receive?

   Over the course of 12 months, members will receive New Republic footwear in two designated months, Grand AC athleisure wear in another two months, and Five Four contemporary wear in the remaining 8 months. Depending on the month, a typical package will include two to three items.

4. What does the club membership include?

   Along with the curated monthly packages, members will receive up to 25% off items in the Menlo House E-Commerce store, as well as free shipping on all orders and access to exclusive member-only items.

5. Is there a minimum commitment?

   There is no additional commitment after the first month.

6. How do members cancel?

   Members can cancel their account by submitting the cancellation form which is available at their member dashboard. After submitting the cancellation form, no further action from member will be required.

   Or, members can call in at (888) 341-2381 Monday through Friday from 9:00AM PST and 5:00PM PST or they can use Live Chat to update their member status between 8:00AM PST and 5:00PM PST.

7. When can members cancel?

   Members can cancel at anytime, however to avoid being charged for the following month, cancellations must occur before the 14th of the month.

8. Can members skip a month and if so, for how long?

   Yes, Members can pause their membership for up to three months at a time by either reaching out to our Membership Experience team by email at service@themenlohouse.com, telephone 888.341.2381, or Live Chat. Select members, like you, have exclusive access to activating the Pause feature online on their Account Settings. You must pause your membership on or before the 14th day of each month in order to not be charged for that month.

Billing

1. What is the monthly membership fee?

   The membership fee is $60 a month, plus any additional taxes and surcharges.

2. When will my credit card be charged?

   The first month’s membership fee is charged right after you click Submit Order on the Secure Checkout page. For each subsequent month, Members are charged on the 15th of the month.

3. Which forms of payment are accepted?

   We accept Visa, MasterCard, Discover and American Express. We do not accept cash, personal checks, money orders or PayPal.

4. Are there any additional charges?

   There is a $7 surcharge for shipping to Alaska or Hawaii. There is a $25 surcharge for Members based in Canada and a $30 surcharge for Members in the UK. These surcharges do not include any applicable duties or tariffs levied in Canada or the UK that Members may also be held responsible.

5. Can I return my items?

   Unfortunately, returns on Menlo Club packages are not allowed. Each item is curated for you, based on your style profile and size. However, size exchanges are allowed.

6. Can I use multiple promo codes when signing up for membership?

   No, only one promo or referral code is allowed at sign up.

7. Can I add a referal code credit to my account after I have signed up?

   Due to how referrals and discounts are processed, we are unable to apply a referral code to your account after it has been registered. In addition, only one referral or promo code may be used at sign up.

Shipping

1. What is the return policy?

   Unfortunately, returns on Menlo Club packages are not allowed. Each item is curated for you, based on your style profile and size. However, size exchanges are allowed.

2. What is the refund policy?

   Unfortunately, we do not allow refunds. If you believe you have been billed erroneously, please contact us at service@themenlohouse.com.

3. What is the exchange policy?

   You may exchange items due to size-related issues within 30 days of receiving them. Please contact our Member Experience team at service@themenlohouse.com or through Live Chat and they will provide you with a Size Exchange Request Form. All items must be received in unworn condition, with no stains, tears, or visible signs of use or they will not be accepted.

   Customers located outside of the contiguous United States are responsible for shipping charges incurred when sending the item for exchange back to our warehouse. We will cover the shipping on the way back to you.

4. What is your return address?

   Our address is:

   Menlo Club Returns
   14315 Pipeline Ave
   Chino, CA 91710

5. Am I able to cancel my order?

   Unfortunately, we cannot cancel a shipment once it has been processed.

6. How can I track my order?

   Once your package has shipped, you will receive an email with a tracking number. You can also log on to your account and access this information in your member dashboard.

7. How much are shipping costs?

   Shipping is free for all members within the contiguous United States. There is a $7 surcharge for shipping to Members in Alaska or Hawaii. There is a $25 surcharge for Members based in Canada and a $30 surcharge for Members in the UK. These surcharges do not include any applicable duties or tariffs levied in Canada or the UK that Members may also be held responsible.

8. When can I expect to receive my monthly package?

   Packages are shipped usually within 7-10 days after the charge date. Depending on where you are located, packages can arrive between 2-5 days of the shipping date.

9. Do I get to choose which items are in my monthly package?

   No, for each given month Menlo Club members receive a package curated by our team based on style profile and the current season in mind.

About

1. What is Menlo Club Seasonal?

   The Menlo Club Seasonal delivers a seasonally appropriate package once every quarter: March, June, September and December. Each quarter, every Seasonal member will receive a core package of 2 to 3 pieces of apparel/shoes that will complement your wardrobe.

   Menlo Club Seasonal members will also be provided various Choice options to switch out their Seasonal Club package for other curated options or a $75 New Republic Gift Card, to build out their own personal package for the season.

2. What does Menlo Club Seasonal cost?

   Seasonal Club members are charged $60 every three months for each delivery, plus any applicable taxes and/or shipping surcharges based on your location.

3. Can I go from Monthly to Seasonal?

   Yes! Our Member Experience team can help switch your membership from Monthly to Seasonal and vice versa. Please contact Member Experience by emailing service@themenlohouse.com or chat with one of our representatives Monday through Friday between 8AM PST and 5PM PST by logging into your account and clicking the chat button at the bottom right of your web browser.

4. What will I receive?

   Over the course of a year, members will receive four curated packages of apparel, shoes and related accessories affiliated with our Five Four Group family of brands. Each package will typically consist of 2 to 3 items that will be reflective of the current season.

5. What else does the membership include?

   Along with the curated seasonal packages, members will receive: free shipping and free size exchanges on all club orders and access to shopnewrepublic.com with 20% off on every order with free shipping. Any applicable taxes and/or shipping surcharges based on your location will still apply.

   There is no commitment and your membership can be paused or canceled at any time. Please make sure to contact us 1 business day prior to your next slated membership fee.

6. How can I cancel my membership?

   Members can call in at (888) 341-2381 Monday through Friday from 9:00AM PST and 5:00PM PST or you can use Live Chat to update their member status between 8:00AM PST and 5:00PM PST. Members can also email to service@themenlohouse.com to request a cancellation.

   Members can cancel at any time, however to avoid being charged for the following month, cancellations must occur before the 14th of the month during our business hours. Please note the charge date for each season which can be found below:

   Winter (December to February)	December 15th
   Spring (March to May)	March 15th
   Summer (June to August)	June 15th
   Fall (September to November)	September 15th

7. Can I pause my next season?

   Members can skip a delivery/season at any time. Members can either pause from their dashboard (only once per season) or contact Member Experience anytime before the 14th of the month during our business hours to pause.

   If you have any questions call our Membership Experience team at (888) 341-2381 Monday through Friday from 9:00AM PST and 5:00PM PST, use Live Chat between 8:00AM PST and 5:00PM PST or email to service@themenlohouse.com.

8. Do I get to choose what items I get in my seasonal package?

   For each delivery, Menlo Club members will receive a curated package that reflects the current season. Curation and convenience are two of the key benefits we provide to all our members.

   If you have any special requests please make sure to reach out to our Member Experience team before the billing date and we will do our best to accommodate.

Billing

1. When will I be charged for my seasonal packages?

   Members will be charged on the 15th of every season according to the schedule below:

   Winter (December to February)	December 15th
   Spring (March to May)	March 15th
   Summer (June to August)	June 15th
   Fall (September to November)	September 15th

2. What is the Seasonal membership fee?

   Seasonal members are charged $60 every three months. Applicable taxes and/or surcharges based on your location also apply.

3. When will my credit card be charged?

   The first season’s membership fee is charged right after you finish setting up your account on the secure checkout page. For each subsequent season, members are charged according to the schedule found in the “When will I be charged” section. Seasonal members should expect the charges to occur every 90 days on average.

4. Which forms of payment are accepted?

   We accept Visa, MasterCard, Discover and American Express. We do not accept cash, personal checks, money orders or PayPal at this time.

5. Are there any additional charges?

   There is a $7 shipping surcharge for Alaska or Hawaii and a $25 shipping surcharge for members based in Canada or the United Kingdom. These surcharges do not include any applicable duties or tariffs levied in Canada or the United Kingdom that members may also be held responsible for upon delivery. Depending on your location, a state sales tax may be assessed at checkout.

6. Can I use multiple promo codes when signing up for membership?

   Only one promo code is allowed at sign up. Referral codes from monthly members cannot be used at this time. Promotional packages are dependent on available inventory and promo codes are subject to change at any time.

7. Can I add a referral code credit to my account after I have signed up?

   Referral codes cannot be used at this time.

Shipping, Exchanges, And Returns

1. What is the return policy?

   Unfortunately, returning items for Seasonal Club packages are not allowed. However, we do offer free size exchanges and style exchanges are taken case by case.

2. What is the refund policy?

   Unfortunately, we do not allow refunds. If you believe you have been billed erroneously, please contact us at service@themenlohouse.com.

3. What is the exchange policy?

   You may exchange items due to sizing issues within 30 days of receiving them. Please email our Member Experience team at Service@themenlohouse.com or contact us through Live Chat and we will assist you with processing the exchange. All items must be received in unworn condition, with no stains, tears, or visible signs of use or they will not be accepted.

   Customers located outside of the contiguous United States are responsible for shipping charges incurred when sending the item for exchange back to our warehouse. We will cover the shipping on the way back to you.

4. What is your return address?

   Our address is:

   Menlo Club Returns
   14101 Pipeline Ave
   Dock 1-5
   Chino, CA 91710

5. Am I able to cancel my order?

   We cannot refund or cancel a shipment once your payment has been processed.

6. Am I able to track my order?

   Once your package has shipped, you will receive an email with a tracking number. You can also log on to your account and access this information on your member dashboard.

7. How much is shipping?

   There is a $7 shipping surcharge to Alaska or Hawaii and a $25 shipping surcharge for members based in Canada or the United Kingdom. These surcharges do not include any applicable duties or tariffs levied in Canada that members may also be held responsible. These surcharges do not include any applicable duties or tariffs levied in Canada or the United Kingdom that members may also be held responsible for upon delivery.

8. When can I expect to receive my package?

   Your first club package after sign up is typically shipped within 7-10 business days after the charge date. Depending on where you are located, packages can arrive between 7-10 business days after the shipping date. Regular monthly club shipments will vary depending on current supply chain challenges.

   Please note that all following packages after the first will occur in accordance with the seasonal billing dates.

1. What if I want to change my sizes?

   Log into your account and access your Member Dashboard, and make adjustments to your profile sizes.

   You can also contact our Member Experience team at service@themenlohouse.com to help with any changes.

2. What are my inseam options on pants and jeans?

   All of our inseams are standardized. Five Four pants come with waist sizes 29-34 inches and have a 30 inch inseam. Waist sizes 36-44 inches have a 32 inch inseam.

3. What is the best way to wash and care for my clothes?

   Cotton and cotton-blend items:
   Machine wash on cold with like colors and tumble dry on a low temperature. Iron if necessary, on the lowest setting for that material.

   Denim:
   Machine wash cold with the jeans inside out. Hang dry to prevent shrinkage and to keep the color from fading.

   Unsure about a specific piece? Email Service@themenlohouse.com and we will respond with the appropriate care method.

Five Four Size Chart

Men’s US Size Chart

New Republic Size Chart

US Men’s Shoe Size Conversions