|
Metro |
Regional |
VIC |
Next Business Day |
2-5 days |
NSW |
Next Business Day |
2-5 days |
SA |
Next Business Day |
2-5 days |
TAS |
3-4 days |
2-5 days |
QLD |
2 days |
4-7 days |
WA |
3-4 days |
4-7 days |
NT |
4-5 days |
4-7 days |
IMPORTANT: Please allow extra days for Christmas hamper deliveries due to high freight volumes
Note delivery times to WA and regional and remote locations may take longer.
Australia Wide Delivery |
$14.95 per order OR |
Customer Loyalty Club |
$25.00 per year. |
Same Day Delivery |
$19.95 per order. |
At First Class Hampers we create our hampers from the heart with love. In the unfortunate event that you are dissatisfied with our products, this must be communicated to us within 3 business days of delivery by contacting our Friendly Customer Service team on 1300 131 151 or here.
First Class Hampers does not refund for
Refunds are processed via the payment method used for the initial purchase. We are unable to issue refunds to any accounts that differ from the original account used. If for some reason this account no longer exists e.g. expired credit card, contact our Friendly Customer Service team on 1300 131 151 or here to contact us.
As we pack your hampers fresh to order, cancellation of orders must be made at least 24 hours prior to dispatch. We cannot accept cancellations under any circumstances once your hamper is with our courier for delivery. Once an order has been cancelled, the purchase amount will be refunded via the payment method used for the initial purchase.
If you wish to cancel your order, please contact our friendly Customer Service team by calling 1300 131 151.
Our Australia-wide courier partners are experiencing sporadic delivery delays across the network. Please note that our delivery time frames are a guide only and cannot be guaranteed. Please keep this in mind when ordering a hamper with a particular delivery date in mind and order ahead of time as we cannot guarantee delivery on specific days. We will not be able to refund if a delay occurs with your gift hamper.
If you place your order on our website before 2 pm on a weekday, your hamper will be packed fresh to order and dispatched from our warehouse that day.
If you place your order on our website after 2 pm on a weekday, on a weekend or a public holiday, your hamper will be packed fresh to order and dispatched from our warehouse the next business day.
Currently, we only deliver on weekdays during business hours. No deliveries occur on weekends or public holidays. Please note – During peak delivery times, some deliveries can occur on weekends or after business hours.
Once your order has been packed and dispatched, we will send you a dispatch notification email containing an overview of your order and delivery details. This email will also contain a link that will allow you to track and trace the status of your delivery at any time.
We cannot guarantee delivery at a specific time. All deliveries are made within business hours.
Our Same Day delivery service is not available via our website. Please contact our friendly Customer Service team on 1300 131 151 before 11am to place your order. Same-day delivery is available to select Melbourne Metro postcodes only.
Orders placed using our Same Day delivery service will not receive dispatch, tracking and delivery notifications. Instead, your order will be dispatched from our warehouse and delivered directly to your recipient.
All Same Day deliveries have an Authority to leave placed on them meaning, if the recipient is not home the driver will leave the hamper at the address if it is safe to do so.
If the Same Day delivery cannot be completed, First Class Hampers will attempt to call you, the customer. If you are unable to be contacted, we will attempt to contact the receiver. If no contact can be made, the parcel will be returned to our warehouse.
Any attempts to re-deliver will incur a new shipping charge. If your order cannot be successfully and safely delivered that business day, it will be delivered the next business day. Refunds will not be issued where Same-day delivery has been unsuccessful.
Unfortunately, due to our licensing, we can not allow customers to pick up orders. We can, however, arrange same-day delivery before 11am. Please contact our friendly Customer Service team on 1300 131 151 to place your order. Same-day delivery is available to select Melbourne Metro postcodes only.
Currently, we only ship to Australian addresses.
To help your hamper arrive safely and on time, we recommend that you add Delivery Instructions (e.g. Authority to leave at the front door if no answer), please include this information in the shopping cart by clicking +Add delivery instructions just after you have added your receiver's address. Please note that if special delivery instructions are provided, First Class Hampers does not take responsibility for lost or stolen items.
We recommend that you check your receiver's address before completing your order. If you provide an incorrect yet legitimate address and the hamper is successfully delivered, we cannot recall the hamper and will not be held responsible.
If you realise that you have provided an incorrect address, please get in touch with our friendly Customer Service team immediately by calling 1300 131 151 or here so we can amend the address if the order hasn’t been dispatched.
If the hamper cannot be delivered due to an incorrect address, it may be returned to our warehouse at the discretion of our courier. Any attempt to re-send a hamper will incur a $19.00 re-delivery fee at the expense of the purchaser.
Please note that delivery times are an estimate only and our Couriers offer these as a minimum time frame for delivery. On rare occasions there can be unforeseen delays due to circumstances such as road or weather events, First Class Hampers will do everything in our power to prevent or assist in rectifying these.
Occasionally our delivery may not arrive on the requested date despite our best efforts. This can be for a number of reasons including but not limited to the recipient not being home, barred access, incorrect address, no safe location to leave, no parking etc. We will not be able to refund the cost of shipping in these instances.
We take extreme measures to protect your hamper during transit by using super strong shipping boxes and extra large AIRFLOW bubble wrap air pockets. In the unfortunate event that a gift has been damaged through the delivery process, we will offer you a replacement hamper. Please contact us immediately at 1300 131 151 or email us at sales@firstclasshampers.com.au to organise for the hamper to be returned and a replacement hamper to be dispatched. If you would not like a replacement gift or damaged items re-sent, a refund will be offered. We will require photos of all damaged items before a replacement is sent so that we can better understand the extent of the damage or issues with the product.
Hampers dispatched to a residential house address (not a unit or apartment) will have an Authority To Leave order on it. This means if the courier deems it safe to do so, the hamper can be left at the address if no one is available to receive the delivery.
If the driver deems it unsafe to leave the hamper, they will leave a card advising of the attempted delivery and directions for the next step.
Please note that some unsuccessful deliveries may be delivered back to our warehouse for processing – we may not know about the unsuccessful delivery until it has arrived back to us. Because of this, we recommend our customers keep an eye on the tracking of the delivery
If our courier has unsuccessfully attempted delivery and has left a calling card, it is the receiver’s responsibility to pick it up from their nearest post office or contact the courier to arrange re-delivery. If the parcel remains undeliverable due to no contact from the receiver, it may be returned to us at the courier’s discretion.
We'd like to inform you that we're currently unable to make deliveries to hospitals. This decision is rooted in our dedication to providing the best possible service and ensuring that your order reaches its intended recipient without any issues. Recently courier services have been unable to guarantee delivery to hospitals. We kindly suggest considering sending the hamper to the recipient's home or business address after the patient has been discharged.
Alternatively, if you wish, we can arrange for the hamper to be delivered to your home address, allowing you to personally gift the hamper.
Most universities or other large institutions have specific guidelines around receiving deliveries - we recommend that you contact the institution in advance and find out how deliveries are received e.g. deliver to Entrance B on High St or leave with reception in the West wing of John St.
It is important to provide as much detail as possible so that your hamper reaches your recipient on time. As a guide, include information such as:
Please ensure your recipient has enough time before checking out to receive their hamper. Allow time for hampers to pass through possible security checks/mail room registers at these locations if necessary.
Please note First Class Hampers accepts no responsibility once the parcel has been signed for by the institution, in ensuring they pass the hamper onto the recipient and has no control over the timeframe for these businesses to pass the hamper onto the recipient.
Our couriers do NOT deliver to PO boxes. Please ensure you provide a complete residential or business address to avoid delays in dispatch.
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Under the Liquor Control Reform Act 1998, it is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $6000) and for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500).
First Class Hampers Liquor Licence No: 36102224