Samsung Rewards is a loyalty program that rewards our customers simply by purchasing products through Samsung.com or via the Shop App.

There are 3 reward tiers - Blue, Gold & Platinum

When you join, you'll automatically become a Blue tier member and you'll benefit straight away by earning rewards points on all eligible purchases. The higher Samsung Rewards tiers comes with additional benefits, such as increased rewards earn rates, promotions & discounts.

By signing up to a new Samsung Account, you will be automatically  enrolled in to Samsung Rewards. This means that there is nothing you need to do - you will start benefiting from Rewards straight away.

Please note: if you created your Samsung Account before 18th April 2023, you will need to opt-in to join Samsung Rewards during checkout on samsung.com, through Rewards on MyPage, or through Samsung Members.

You can always check your membership status at www.samsung.com/au/mypage/rewards

You will automatically be enrolled as a Blue tier member as soon as you join Samsung Rewards.

If you spend between $2,500 and $3,999 within 2 years of joining Samsung Rewards, you'll be promoted to the Gold tier and receive additional benefits. To stay as a Gold tier member, you'll need to spend between $2,500 and $3,999 within the 2 year time period after your upgrade.

If you spend $4,000 or more within 2 years of joining Samsung Rewards, you'll be promoted to the Platinum tier and receive additional benefits. To stay as a Platinum tier member, you'll need to spend $4,000 or more within the 2 year time period after your upgrade.

Only purchases made on Samsung.com or via the Shop App after you have joined Samsung Rewards will be eligible for Samsung Rewards points.

Only purchases made on Samsung.com or via the Shop App are considered towards your Samsung Rewards tier membership status.

Samsung Rewards tier eligibility is checked on the last day of every month, and will consider all purchases made over the previous 24 months that have passed the cooling off period. If the purchase isn't included in one month, then it will be considered in the following month.

After your tier is evaluated on the last day of every month, any changes to your tier will be reflected on the 10th day of the following month.

You can check your points balance, and your tier status by logging in to your Samsung Account at any time and visiting MyPage at samsung.com/au/mypage/rewards/

You will receive Gold or Platinum benefits for the 24 months immediately after you upgrade to the respective tier. To retain your Gold or Platinum tier, you will need to have spent the required amount on Samsung.com or the Shop App within the previous 24 months.

To learn all about the benefits you can enjoy, please visit samsung.com/au/rewards

Your Samsung Rewards tier and points will be reviewed every month based on your purchases from Samsung.com, or via the Shop App. If you cancel or return an order, the equivalent rewards points will not be added to your account and will not be taken in to account for calculation of your tier.

Please get in touch with us so we can help you out. Our customer support contact options can be found here www.samsung.com/au/support/contact/

Samsung Rewards points are not transferrable, and can only be earned and redeemed from the Samsung Account the purchase was made from.

If you'd like to opt-out of Samsung Rewards, then please follow the process below:

1) Go to privacy.samsung.com/my-data

2) Log in to your Samsung Account

3) Scroll down to "Manage apps and services", and select "Deletion"

4) Click the select icon next to Samsung Rewards

5) Select "Request deletion"