Shipping
Depending on the items you purchase on eileenfisher.com and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.
At checkout, you will be prompted to choose a shipping method for your items. Please note, some shipping destinations may offer only one shipping method. Shipping costs are dependent on the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Some items ordered may be shipped from an EILEEN FISHER store or arrive in different packages on different dates. There are no additional charges for split shipments. Please note, not all items can be shipped to a post office box. We recommend entering a physical address on your order in the “Shipping Address” fields at checkout.
EILEEN FISHER Ship to Store: All ship to store orders are shipped free within 4-6 business days.
Some items ordered may arrive in different packages on different dates.
Standard Shipping: In-stock items will arrive 4-6 business days after your order is processed. Orders received by 1pm ET will be processed the same day. Orders received after 1pm ET will be processed and shipped the following business day. (Saturday delivery is not available.)
Second Business Day: In-stock items will arrive 2 business days after your order is processed. Orders received by 1pm ET will be processed the same day. Orders received after 1pm ET will be processed and shipped the following business day. (Saturday delivery is not available.)
Next Business Day: In-stock items will arrive by end of day on the business day after your order is processed. Orders received by 1PM Eastern Time will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day.
APO Addresses: All shipments to APO (military base) addresses are shipped Standard Shipping via United States Postal Service. In-stock items will arrive 5-7 business days after your order is processed; however, some destinations may take up to 21 days. Orders received by 1pm ET will be processed the same day. Orders received after 1pm ET will be processed and shipped the following business day.
Business days are Monday-Friday, excluding federal holidays within the United States.
Alaska, Hawaii, Puerto Rico and Guam: All shipments to Alaska, Hawaii, Puerto Rico and Guam are shipped Standard Shipping via United States Postal Service. In-stock items will arrive 4-8 business days after your order is processed. Orders received by 1pm ET will be processed the same day. Orders received after 1pm ET will be processed and shipped the following business day.
Business days are Monday-Friday, excluding federal holidays within the United States.
We do not offer expedited delivery to APO addresses, Alaska, Hawaii, Puerto Rico, Guam or to post office boxes.
Shipping Charges: Our shipping charges include processing fees that include the cost of processing your order, handling and packing the products you purchase and delivering them to you.
Some states require sales tax to be assessed on shipping & handling fees, which may reflect a slightly higher order total. These states include AZ, CO, CT, FL, GA, HI, IL, IN, KS, KY, MI, MN, MS, NC, ND, NJ, NM, NY, PA, RI, SC, SD, TN, TX, VT, WA, WDC and WI.
| US 48 States | AK, HI, PR, Guam | Gift Card Only | APO | |
| Standard | FREE | FREE | FREE | FREE |
| Two Business Days | $20 | N/A | Contact Customer Service | N/A |
| Next Business Day | $28 | N/A | Contact Customer Service | N/A |
EILEEN FISHER does not currently offer weekend delivery.
| Transit Times | |||||
| Business Days | |||||
| Shipping Method | Day of Order | Day 1 | Day 2 | Day 3 | Day 4 - Day 6 |
| Standard | Order by 1pm ET | Processing | In Transit | In Transit | Delivery |
| Two Business Days | Order by 1pm ET | In Transit | Delivery | ||
| Next Business Day | Order by 1pm ET | Delivery by 3pm | |||
| AK/HI/PR/Guam - USPS | Order by 1pm ET | In Transit | In Transit | In Transit | Delivery (+ additional days depending on location) |
| APO - USPS | Order by 1pm ET | In Transit | In Transit | In Transit | In Transit (may take up to 21 Days) |
In-Stock Items
Most orders for items currently in stock begin the order process as soon as your online purchase is completed. Your in-stock item will be shipped once the item is located in stock, your payment is approved and the receiving addresses are verified. You will not be charged for any item until it is shipped to you.
Back-Ordered or Pre-Ordered Items
Back-ordered or pre-ordered items are items that are not yet in stock, but available for advance purchase on our site. Such an item will be processed for shipment once it is in stock. You will be notified of the status of your back-ordered item via email. You will not be charged for any item until it is shipped to you.
Please note, expected shipment times appearing on the product detail page specify when an item is expected to arrive in our warehouse, not when the item will arrive at its final shipping destination.
Tracking numbers are applied to orders once they are processed for pickup by the shipping carrier. They are included in your shipment status email. However, it may take additional time before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package.
For APO, FPO, DPO addressed purchases, Alaska, Hawaii, Puerto Rico, Guam and rural territories, orders are delivered via USPS. USPS does not offer a tracking number to track a package. As a registered customer in these instances, your order history will not offer tracking information, but will still offer order status and other details. Orders placed using the Guest Checkout option will not appear in your order history. Details of your Guest Checkout order may be found in your order confirmation email as well as the invoice included in your order.
The status of your order is easy to find. You will receive emails keeping you up to date about the status of your order. To view your order status, please visit the My Account section of our site and log in with your email address and password. After you have logged in, you may view information about your most recent orders (including tracking information) as well as past orders.
If you have shopped as a guest using our Guest Checkout option, you can check your order status under Help/Check Orders tab by entering your order number, email address and billing zip code. Once your order has shipped you will receive a shipping confirmation email with tracking information and details regarding your order.
If you have an EILEEN FISHER account and would like to use the Guest Checkout option, please note that EILEEN FISHER customer rewards points will not be accrued for any orders placed using this option. Orders placed using the Guest Checkout option will not appear in your account history.
For additional assistance please chat with a Customer Service Associate when the Live Chat button is visible; email experience@eileenfisher.com or call us at 1.800.445.1603. Our Customer Service Team is available Monday through Friday 10am-6pm ET and Saturdays 10am-4pm ET (excluding U.S. holidays).
How Is Order Status Different from Tracking Information?
The status of your order is supplied by www.eileenfisher.com and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered. The tracking information is accessible from your order history on our website once it is available.
Shipping your items on time is very important to us. For many items, we calculate estimated delivery dates to help you find out when these items are expected to arrive. An estimated delivery date is a calculation of several factors, including item availability, allocation time in our warehouse, the shipping method you select and the final shipping destination.
EILEEN FISHER does not currently offer weekend delivery.
| Transit Times | ||||||
| Business Days | ||||||
| Shipping Method | Day of Order | Day 1 | Day 2 | Day 3 | Day 4 - Day 6 | |
| Standard | Order by 1pm ET | Processing | In Transit | In Transit | Delivery | |
| Two Business Days | Order by 1pm ET | In Transit | Delivery | |||
| Next Business Day | Order by 1pm ET | Delivery by 3pm | ||||
| AK/HI/PR/Guam - USPS | Order by 1pm ET | In Transit | In Transit | In Transit | Delivery (+additional Days depending on location) | |
| APO - USPS | Order by 1pm ET | In Transit | In Transit | In Transit | In Transit (may take up to 21 Days) | |
| Gift Cards - USPS | Order by 1pm ET | Processing | In Transit | In Transit | Delivery | |