We appreciate your patience and understanding. You can track your order status anytime at here: https://getwellue.com/pages/track-order. Please feel free to contact us if you have any questions or concerns.
1. SHIPPING TIME
Handling Time: 1-2 business days
Transit Time: For countries and regions we can deliver to, the referenced transit time is 2-8 business days. Orders over $100 are eligible for free shipping, except for a few hard-to-reach areas. In such cases, additional shipping charges may apply. If you are located in an area that is subject to additional shipping charges, this information will be provided during the checkout process. For orders below $99.99, a minimum shipping fee of $15 will be applied.
2. TRACK YOUR ORDER
You can track your order status here: https://getwellue.com/pages/track-order.
3. COUNTRIES/REGIONS
*For countries or regions we can deliver to:
Afghanistan, Australia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong, Indonesia, Japan, Jordan, Kazakhstan, Korea, Democratic People's Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, New Zealand, Oman, Pakistan, Palestinian Territory, Occupied, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Brazil, Aland Islands, Albania, Algeria, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Jersey, Kosovo, Latvia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Republic of, Monaco, Montenegro, Morocco, Netherlands, North Macedonia, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, South Africa, South Sudan, Spain, Sudan, Svalbard And Jan Mayen, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom, USA, U.S. Outlying Islands, Western Sahara, Italy (106 of 110 provinces), Israel.
*Some items may not be deliverable to certain areas listed above due to logistical or other issues. In such cases, you will be unable to place an order containing these items. If you encounter any issues with placing an order, please contact us at support@getwellue.com.
*For countries or regions we can't deliver to:
Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, British Indian Ocean Territory, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, India, Iran, Iraq, Italy (4 of 110 provinces), Jamaica, Kenya, Kiribati, Lesotho, Liberia, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mexico, Montserrat, Mozambique, Namibia, Nauru, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Russia, Rwanda, Samoa, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Turks & Caicos Islands, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Wallis & Futuna, Zambia, Zimbabwe.
DELIVERY NOTES
Courier companies we use: We are committed to improving our service and our customers' shopping experience. Our courier companies include USPS/UPS/PRIORITY MAIL/DHL/FedEx, kindly let us know your preferred carrier if you have any requirements. We use different methods of delivery because such an application of different methods suitable for different countries and regions is able to make the time of transport as shortest as possible, and also assures the safety and convenience of the transport. After the goods are delivered, we will send the tracking number to you through your E-mail.
We will assure your delivery! If your goods are lost during shipping, we will contact the courier and deliver your parcels again.
CAUTION
If you provide us with a false address, we are responsible for redelivering the goods for free. Countries or regions that cannot be mailed if you cannot place orders. As the retail price doesn't include taxes, VAT or other hidden charges from customers' local customs regulations, please kindly note you may be required to pay for import duties by your local customs, it's on your charge, but we are here for you if you need any help! We will try our best to help you solve the VAT problem, please do not give the parcel up during customs clearance, we will not bear the customs clearance fee if customers did not cooperate.
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