Happiness delivered.

We’re currently offering free standard shipping on all online orders. There are no minimums that you have to meet to enjoy this perk.

The only exceptions are some small accessories and our potting mixes. Small accessories—including ceramic message pops, coco coir poles, moisture meters, and fertilizer shakers—require a minimum purchase of $35 or more to ship. While potting mixes—including our Organic Potting Mix, Cacti Mix, and Lava Rocks—are subject to a $10 soil surcharge to ship. All other products are applicable for free standard shipping.

In addition to free shipping, all packages are sent via UPS® carbon neutral shipping. This means we (not you) pay a contractual rate per package that ensures we offset our shipping footprint and reduce our annual emissions as a company.

We do not offer same day delivery for online orders.

If you are in New York City and Bethesda —our plant shops are open for in-store shopping, curbside pickup, and local delivery*. Please call your nearest shop directly for details: locations & hours. *Not applicable to online orders; shop orders only.

Items that are part of the same order may ship separately from different locations. Your order could arrive in multiple packages at slightly different times. Once each plant or botanical package is out the door, you’ll receive individual tracking information so you can keep an eye out for it.

Note: We carry an assortment of products from independent makers and brands that share our aesthetic, values, and vibe. These items ship directly from the vendor. You won’t receive tracking information for these items, but can contact our Customer Happiness team for support on all orders.

We guarantee your plants will arrive in happy, healthy condition. If not, we replace them for free as part of our 30-Day Customer Happiness Guarantee. Reach out to us within 30 days of receiving your order so we can get a new shipment on its way to you. We require photos as proof of damage and to help us improve our packaging process.

You can also bring an online order into any of our shops for a replacement. Inventory online and in-store differs, so we recommend calling your closest store in advance to ensure availability, or we can help you pick out an alternative plant.

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Tip: Sometimes plants just need a little TLC after being in transit. One of our plant care experts may coach you through how to overcome something cosmetic, such as bent leaves.

Express Shipping can become unavailable or hidden at checkout for a couple of reasons, they are as follows:

1. The order is over $100. For the time being, Express Shipping for large or multi-package orders is unavailable due to the high costs associated.
2. The item is ineligible. Some products, like our third-party accesories, ship directly from the vendor and do not offer Express Shipping at this time.

Premium Shipping is a gifting option to make your order extra special. Your gift will ship Express with the inclusion of a handwritten gift note of your choosing.

Normally, gift notes appear printed on the packing slip included in our boxes.

If you purchased an item at full price and within 3 days of purchase, the price drops, you can contact us to refund the difference. Items that were originally purchased at a discount are not eligible for price adjustments.

We cannot retroactively apply discount codes at this time, meaning we cannot honor a past sale price once the sale has ended.