Customer Service
In an age of big-box stores it may be old-fashioned, but we pride ourselves on providing personal attention and exceptional service for you and all of our customers. Our highly trained, dedicated Customer Service Representatives work as an essential part of our team at our headquarters in Kansas City, where they are ready and able to provide fast and accurate answers and solutions for all of your CardioTabs needs. Please contact us anytime--we always look forward to your questions and use your feedback as a way to continue improving our products, services, and site.
- How much do you charge for shipping and handling?
| SHIPPING METHOD | SHIPPING COSTS | COMMENTS | ||
| Ground Shipping (USPS First Class or UPS Ground) Normally arrives within 5-7 business days, after the day of shipment. | Free Shipping (if order total less discount and tax is above $69.00) or $6.95 (if order is under $69.00) | Free Shipping (if order total less discount and tax is above $69.00) or $6.95 (if order is under $69.00) |
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| UPS 2 Day Air Arrives within 2 business days (doesn't include Sat or Sun) after the day of shipment E.g., If it ships Thursday, will arrive by end of day Monday. Orders must be placed by 12:00 PM CST. | $35.00 | Guaranteed to arrive within 2 business days after the day of shipment Monday - Friday Exceptions: Weather delays | ||
| UPS Next Day Air Arrives next business day after the day of shipment. Orders must be placed by 12:00 PM CST. | $100.00 | Guaranteed to arrive within 1 business days after the day of shipment Monday – Friday Exceptions: Weather delays | ||
- Return Policy
- CardioTabs guarantees customer satisfaction on all products. If a customer is unhappy with a product purchased directly from CardioTabs for any reason, it may be returned for credit or refund within 30-days of purchase as further described below. Shipping and handling charges are non-refundable.
- Refunds & Merchandise Credits
- Customers may return sealed and unopened products for full refund within 30 days of the date of purchase. If the original purchase was by credit card from CardioTabs, that card will be credited for the approved amount of the refund. If the original purchase was paid for by check, a refund check will be sent within 2-3 weeks of receipt of the unused portion of the product. Customers may also return opened products for merchandise credit only within 30 days of the date of purchase.
- Returns Shipping
- Customers are responsible for proper packaging and shipping of returned products. Returns should be shipped via U.S. Postal Service or UPS to:
CardioTabs
6701 W. 91st Street
Overland Park, KS 66212
A copy of the original packing slip should accompany the return to ensure prompt refund or credit processing. - Store Returns
- Customers who purchased the product at a retail store must return or exchange product at the retail store where it was originally purchased. CardioTabs cannot issue refunds or merchandise credits to customers who have purchased the product at a retail store.
- Ordering
- Order CardioTabs products securely online at www.CardioTabs.com, by telephone at 1-800-811-1007, or at selected retail stores.
Purchase CardioTabs products securely online or by phone. Visa, Mastercard, Discover and American Express are accepted. If you prefer to pay by check, please order by telephone (Central Time 8:00 AM to 5:00 PM) or send an order form and check via mail to:
CardioTabs
6701 W. 91st Street
Overland Park, KS 66212