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How to solve "Can't locate configuration file"?

PostPosted: 10 Jan 2011, 06:35
by cloud
The issue happened because our program failed to put the profiles to the specified directory for some reason. You may export the log file of our program, then send it to support@idealdvdcopy.com , then we'll help you to solve it. (You may click windows menu "Start"->"All programs"->"Ideal DVD to Avi Converter" or iPod converter or PSP Converter ->"Export log file" (left click, don't right click) to export it.

Re: How to solve "Can't locate configuration file"?

PostPosted: 22 Jan 2011, 23:42
by Falcon11
I expierenced this today and it did it after I had already copied about 3 or 4 movies today. I emailed the file like you guys requested. Thanks for your help in advance.

Re: How to solve "Can't locate configuration file"?

PostPosted: 23 Jan 2011, 13:58
by cloud
We've replied your email, please follow the instruction in it to solve this issue. Feel free to contact us if you still have any issue.