Maybe the original DVD isn't in good quality or it is another edition which we haven't fixed.
First, please play the original DVD on the drive you used to rip it to check if it can be played well.
Then, click "Menu"->"Export ifo files" to export the ifo files of the original DVD, save the exported files and email to
support@idealdvdcopy.com . We'll analyze it and give you further help.