Can't locate Configuration

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Can't locate Configuration

Postby sentryl » 19 Nov 2010, 21:31

Sorry to post here, but I am a new user evaluating ideal dvd copy and dvd2avi,
I am having problems with dvd2avi getting the following "Can't locate Configuration file".
Have not been able to find in my search in this forum.
I have tried re-installing and even found and install idealDVD2AVI201b.exe, but i continue to get the message.
I am running windows 7.
I really like the products, but have not been able to test dvd2avi.
I am sure this has already been solved.
Please be so kind to point me to the solution.

thanks
sentryl
 
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Joined: 19 Nov 2010, 21:05

Re: Can't locate Configuration

Postby cloud » 21 Nov 2010, 05:30

I'm sorry. The problem happened because our program failed to put the profiles of our program to the specified directory for some reason. Now, please click windows menu "start"->"All programs"->"Ideal DVD to AVi Converter"->"Export log", then you will get a IdealAVILog.gz file, just save it and upload it here or email to support@idealdvdcopy.com, we'll analyze it and tell you how and where to copy the profiles.
Ideal DVD Software - give you the eaiest solution for DVD Copy and video conversion.
Backup any protected DVDs or convert DVD/avi/wmv/flv/rmvb/rv to iPod/psp/avi formats.
cloud
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