If you want to backup cup, just download Ideal DVD Copy 3.2.5 to try. If you still failed with the latest version, just keep the dvd in your drive, click
, click "Export bup files" menu, then send it to our support team, we'll give you a fix within one day.All our converters also can rip this dvd, you may download the coresponding converters from http://www.idealdvdcopy.com/download.htm