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Mac copy problems!

PostPosted: 27 Jun 2012, 19:07
by medway
Ive downloaded the free version of ideal copy to try out for Mac , but everytime I go to burn onto disc it ejects and says insert blank disc.

And yes it is blank, the macbook reads it fine just not your software

Any advice, thanks

Re: Mac copy problems!

PostPosted: 29 Jun 2012, 02:15
by cloud
Maybe the media isn't big nough to hold the dvd. Please send us the log file through "Export log files..." menu, we'll check it and help you as soon as possible.

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Re: Mac copy problems!

PostPosted: 03 Jul 2012, 05:25
by danaidh
Hi There, I recently downloaded an offer from the " giveaway of the day" site. Reading my disc to be copied, no problems. Unfortuneately writing to a blank disc the repeating respose is 'insert blank disc" . I have a Macbook 13" --Mac O.S. X lion 10.7.4 I have changed the brand of the blank discs 3 times, still no joy. Any help would be appreciated Thanking you in advance :(

Re: Mac copy problems!

PostPosted: 04 Jul 2012, 07:15
by cloud
Sorry for this issue. Please export the log file to us, then our stuff will help you as soon as possible.